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ORDER PROCESSING:

  • All orders are processed within 48 to 72 hours (excluding weekends and holidays) after receiving your confirmation email. If you do not receive a confirmation with your order details, please check your spam filter or contact us for confirmation. You will receive another notification when your order has shipped along with the tracking number.

  • If you need any help with your order, please don’t hesitate to contact us as soon as possible at hello@happylemonadegifts.com and we will be happy to assist you. Unfortunately we can’t make any modifications once order has shipped.

  • Please make sure to review the shipping address. To make sure there is no mistakes We are not responsible for any return due to errors in the address that was provided on the order. If any returns occurs because of this matter, we will refund the original order (excluding shipping fees and items that need to be replaced) and you will have to submit another order.

 

SHIPPING RATES AND ESTIMATES:

All orders are shipped throughout Canada via Canada Post. 

Canada:

 

Quebec

Ontario

Rest of Canada

Expedited Parcel 

8$

10$

14$

Xpresspost

 TBD*

 TBD*

 TBD*

Priority Courrier 

 TBD*

 TBD*

 TBD*

*Based on total order weight. Shipping costs will be displayed and calculated at checkout.

International: 

We currently, don’t offer worldwide shipping, but for any special order please feel free to contact us at hello@happylemonadegifts.com and we will be happy to assist you if we can. 

 

DELIVERY STANDARDS:

All orders are processed and shipped from Laval, Quebec via Canada Post. The following is an estimation based on Canada Post delivery standard. Please note, that these are estimates and we are not responsible for shipping carrier delays.

 

Expedited Parcel

Xpresspost

Priority

Alberta

5-14 days

3-8 days

2-8 days

British Columbia

6-14 days

3-8 days

2-8 days

Manitoba

5-14 days

3-8 days

2-8 days

New Brunswick

5-6 days

3-4 days

2-3 days

Newfounland

5-14 days

3-8 days

2-8 days

Northwest Territories

8-14 days

4-8 days

4-8 days

Nova Scotia

4-14 days

3-8 days

2-8 days

Nunavut

7-14 days

4-8 days

Unavailable

Ontario

2-4 days

2-3 days

2-3 days

Prince Edouard Island

4-5 days

3-4 days

2-3 days

Quebec

2-7 days

2-6 days

2-6 days

Saskatchewan

5-14 days

3-8 days

2-8 days

Yukon

8-14 days

4-8 days

4-8 days

 

ORDER TRACKING:

  • When your order has shipped, you will receive an email notification from us which will include a tracking number from Canada Post, you will use to check its status. Please allow 48 hours for the tracking information to become available.

 

SHIPPING TO MULTIPLE ADDRESSES:

  • Please contact us at hello@happylemonadegifts.com for any inquiries that require multiple shipping addresses and we will be happy to assist you and process your order.

 

REFUNDS, RETURN AND EXCHANGES:

  • Because of the nature of our gift box we do not accept returns or refunds. We take the best care possible to make sure every gifts arrive safely and intact but in the exceptional event that your gift arrives damaged, please email us within 14 days after delivery, at hello@happylemonadegifts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis therefore don’t hesitate to contact us and we will do our best to work towards a satisfactory solution for you and your giftee. 

 

If you have any further questions, please don’t hesitate to contact us at hello@happylemonadegifts.com.